Here are some frequently asked questions which will assist you in navigating the Salon Gurus website:
Where do I buy these programs?
All our courses and video presentations are available online. You can watch them any time at your own convenience. All you’ll need is a computer, tablet or smart device and internet access.
How much does it cost and how do I pay?
Each course or demonstration is priced by the Guru who created it. To take a course or watch a video, add it to your cart, view the cart and then proceed to checkout. You will be directed to PayPal, where there is a payment plan available.
After I pay for the course, how do I get access?
Our programs are delivered immediately upon purchase into your account. To access them, login to the website and click on “My Courses” on the top menu where all your courses will be listed. To access one of them, simply click on the title and it will take you to the view screen of that course.
What happens if I have to stop in the middle of a class or video?
Make a note of where you left off–multi-module courses will let you “mark this module complete” when you have finished with it. When you’re ready to return, “Login” to enter the site and choose the program you wish to view.
I live outside the United States. Can I take your programs?
Yes, certain countries are eligible, though you must obtain our approval first. You must be working as a beauty professional in your country of residence, according to your country’s regulations and be able to prove that you are.
What if I want to look at a course again?
Simply “Login” and choose the program you wish to view by going to the ” My Courses” tab on the top menu. All the courses you have purchased will be listed there for you to access by clicking on the title. You may watch a Presentation as many times as you like. We will from time to time update or revise our Presentations and will email our members letting them know.
Can I share this program with my co-workers?
This program is copyrighted and your enrollment is good for only one student–just like a college course, only one person can attend. Sharing is not permitted.
Do your courses offer continuing education credits?
Yes, some of them do! It depends entirely on each Guru’s intent for their courses. If a course offers CEs it will be clearly noted on the course description.
How do I re-enter the program after leaving?
On the home page in the upper right corner is a “login” in button. After the first time, when you create a user profile, you may login at any time and navigate to your courses. Your Courses are found under the “My Courses” tab on the top menu.
I’ve changed my mind…how do I get a refund?
Since the programs are immediately accessible after purchase, Salon Gurus adheres to the usual Intellectual Property Refund Policy: No refund is available once the program is chosen and purchased. No exceptions. For that reason, it is important all purchasers to be fully certain of their decision before purchasing the Programs.
I have more questions, who do I contact?
You can contact us under the “Contact us” tab in the upper right corner, or by sending an email to [email protected]